Frequently Asked Questions

Once an order is placed, processing begins immediately, we may not be able to accomodate changes. For assistance, please contact us promptly at nova.cojewelry@gmail.com - Please contact us as soon as possible, as long as your order has not been processed we can change it for you. Please note that we cannot be held responsible for orders shipped to incorrectly provided addresses.

We are not responsible for incorrect address or non-delivery. Please reach out to us to purchase a re-shipping fee if your order has been returned to us for any reason.

If your order is returned to us due to an incorrect mailing address, a reshipment fee will apply and/or shipping costs will not be refunded.

We're so sorry to hear about this. All jewelry is thoroughly inspected before shipping, but if an error or accident has occured please contact us at nova.cojewelry@gmail.com

If your jewelry arrived broken:

• Please contact us with a photo of the damage to nova.cojewelry@gmail.com within 48 hours of delivery and we will be happy to replace your item.
• For international orders, store credit will be granted if you did not purchase insurance with your shipping. If you purchased insurance with shipping, please reach out to the shipping carrier for reimbursement.

If you received the incorrect item:

• Please send over an image to nova.cojewelry@gmail.com of the item(s) you have received, along with the packaging it came in within 48 hours of delivery.

If your item(s) are missing:

• Please contact us at nova.cojewelry@gmail.com immediately so our team can investigate this issue, and present a solution upon our findings. We record packaging process, especially with large orders so we can verify on our end if there is anything missing from your order and get it worked out!

For sanitary purposes, all jewelry sales are final and no returns may be made. We do not offer exchanges, cancellations or returns. Orders begin processing as soon as they are made. Please read product descriptions for all information including materials, size, color, and length to ensure an order is not made in error. If there are any mistakes please reach out to us as soon as possible after the order is made so we can help.

Please be sure to keep your jewelry in a cool, dry environment. Avoid contact with oils, lotions, perfumes, or other chemicals. Avoid swimming, showering, sleeping, or working out in your jewelry. For the longest lifespan, store your jewelry in an airtight container.

Care for Belly Rings

We are not responsible for items damaged after it has been worn or used, so please follow our care instructions to ensure your jewelry lasts a long time.

• Always remove belly rings when exercising, swimming, and going to the beach as any substances like salt water, oil, chlorine, perfume, and sweat may damage the jewelry or the electroplating if it is gold. Excessive movement may cause charms to come loose or fall off due to the placement of belly piercings.
• Dangle belly rings require extra care to ensure the dangle does not fall off. Please be mindful to not wear clothing that can cause the jewelry to snag so the dangle charm stays attached. It is also important to note the dangle may be silver-plated, gold-plated, or gold-filled as opposed to stainless steel. Please see the individual listing information to know if the charm is plated jewelry or stainless steel. Some may not be waterproof.
• Use mild soap and warm water to clean your jewelry, any chemicals can damage the jewelry. Be sure to keep the piercing dry after getting it wet.
• Please be sure the size of the jewelry will work with your anatomy. A bar size too small will cause irritation to your piercing, it is best to consult with your piercing artist to know what size and style jewelry is best for you.
• Top-down style belly rings, or reverse belly rings does not look the same on everyone. Due to piercing anatomy being different, it will look different on each person. Deeper set piercings will look better than shallow piercings for this type of belly ring, a shallow set piercing anatomy may cause the top gem to hang over and not sit correctly. All body jewelry sales are final, so please check with your piercing artist prior to purchasing if you are unsure.
• Gold electroplated belly piercings require extra care because there is a layer of gold plating on top of the stainless steel. How long this jewelry lasts depends on the conditions it is exposed to. Keep your jewelry in a dry environment, away from harsh chemicals, swimming pools, or the ocean. Even sweat and acidic skin PH can cause damage to the gold plating, it is recommended to use silver jewelry if your skin is prone to causing jewelry to tarnish.

Stainless steel is an incredibly durable, long-lasting material hence why it's used in many surgical instruments. Body jewelry is typically made from 316L Stainless steel. While durable, nothing is indestructible and requires proper care to last.


Unless your jewelry is made from surgical steel, or the description states that it is waterproof, please do not get your jewelry wet. Contact with anything wet will cause the plating of your jewelry to be damaged and tarnish.

All of our jewelry is Nickel, Lead-Free, and Hypoallergenic!

Please see item descriptions for specific materials of any products we carry. We use a wide range of materials to keep our prices low and quality high.

As a brand that is customer focused, we listen to you! We want to provide unique pieces at an affordable price that make you feel confident, empowered, and beautiful. We are working constantly to master the techniques in which our jewelry is made and also offer higher quality products.